Service Framework for Backup as a Service
Backup as a Service (BaaS) offers a way to ensure your data is continuously protected without the need to allocate significant internal manpower. It provides automated, cloud-based backup solutions that safeguard your business from data loss, ensuring quick recovery in the event of server failures, ransomware attacks, or other disruptions.
CT Link’s Backup as a Service delivers peace of mind by managing your backup operations, allowing your team to focus on other critical tasks. With BaaS, you can trust that your data is always secure and ready for fast recovery, minimizing downtime and ensuring your business continues to run smoothly.
CT Link works closely with your team to do the following:
Identify systems to be protected.
When implementing backup, the first step is to identify what data, apps, and files need to be protected that is crucial to your business operations. CT Link works closely with your company to establish what in your business needs to be protected and we also advise you on best practices
Define backup and retention policies.
After identifying what is business critical, CT Link classifies and segments the data, files, or apps on how long they need to be kept or archived. This is to get a clear picture on how much storage is required when designing your backup solution.
Establish available resources and strategy for recovery.
Once the framework is designed, CT Link works to establish a proper execution plan in which should be followed in case of unforeseen data loss. These would be based on your available resources and how they should be used to efficiently so that other operations will not be affected. The plan is then put into practice and tested thoroughly to ensure that when the need arises, no problems will occur on recovery.
Proactive management of customer’s backup.
Once the foundation is set, CT Link works tirelessly to ensure your backup solution is running smoothly and reliably. This is done through the following steps:
- Daily monitoring of backups based on schedule.
- Verification of backup integrity to ensure recoverability.
- Hardware and resource monitoring (not applicable if cloud resources).
- Subscription/license monitoring.
Consultation with customer on recommended settings based on the results of monitoring.
Problem/Issue Management.
Once problems are identified either by the client or through our daily monitoring, CT Link takes the following steps into making sure that we swiftly resolve them:
- Identifying severity of issues encountered
- Proactive resolution on problems encountered during monitoring (even if the customer did not report any issue)
Taking immediate actions once support request is received, with consideration on response time based on the severity of the issue.
Documentation (all activities must be documented/recorded)
For transparency and peace of mind, CT Link ensures that all actions taken, whether they are proactive or requested, are well documented. This is also to help your decisions and analysis for future actions that you might want to take when evaluating what you want to do moving forward.
If you are interested in learning more about our services, contact us by filling in the form here. We would be glad to go into further detail with your team by having one of our team members reach out!